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Frequently Asked Questions

Can I still change or cancel my order?

Please contact us as soon as possible. If your order hasn't shipped yet, we can often still adjust it.

hello@nilaypolewear.com

What are the shipping costs?

Your set will be packaged and shipped with love.
• Netherlands: €4.95 | free on orders over €100
• Belgium & Germany: €12.95 | free for orders over €150

How long does delivery take?

Our products are handmade with love, attention and craftsmanship.
Therefore, the delivery time is 2 to 3 weeks . We will, of course, do our utmost to ship your order as quickly as possible .

Have any questions about your order? Feel free to contact us.

Which countries do you ship to?

We currently only ship within the Netherlands, Belgium and Germany.


We're working hard to ship orders within Europe soon. Stay tuned!

Do I have to pay the return costs myself?

Yes, you will be responsible for paying for your own shipping costs for returns.

Can I return my order?

Not sure about the size or fit? Feel free to send us a message, and we'll help you choose personally. This way, we prevent disappointment and unnecessary returns.

General conditions for returns:

Returns can be made within 14 days of receipt.

The item must be in its original condition: unworn, unwashed and with all tags still attached.

The return costs are at your own expense.

Send the article to:

Nilay Returns Booggang 29, 7552 JX Hengelo

Once we have received and approved your return, you will receive your purchase amount back within 5 working days.

What payment methods do you accept?

We accept iDEAL, Creditcard (Visa/Mastercard), PayPal, Bancontact.

Post-payment is not possible.

What is your response time?

We aim to respond within 24 hours on weekdays.

Are your products sustainably produced?

Yes, we work with producers who guarantee fair working conditions and sustainable materials.